Frequently Asked Questions
What is an Escape Room?
An escape room is a live, interactive puzzle game that involves a group of players to be locked in a room for a particular amount of time (typically one hour). The teams are required to work together by solving a series of puzzles and connecting clues, where the ultimate goal is to find the final key that will set them free.
What sets your rooms apart from other escape rooms?
Our escape rooms focus not only on challenging puzzles, but on the immersive aspect of an escape room experience. We craft our rooms and storylines in such a way that truly engages the players in an environment that stays true to its theme.
What are your hours of operation?
We are open from Wednesday thru Sunday. Please check our booking calendars for information on availability.
Are your escape rooms scary?
Although there are some nifty surprises and thrilling moments that emerge as you solve our puzzles, we wouldn't classify the experience as a scary one. We try to keep the rooms as family-friendly as possible. Also, be prepared to think fast and under pressure as you race against the clock! Remember, you'll only have one hour to complete your mission!
What if there is an emergency and we need to leave before the hour is up?
Each room contains an emergency key, as well as an emergency button. In the case of true emergencies, players can use the key or button to unlock the door. Our game masters will go over these details before entering the rooms.
What is the maximum number of people we can have inside the room?
If you are grouped with another team, our policy is to have a maximum of 8 players in each room. However, if you have no other groups joining your session (only your friends and family), you can request to have a maximum of 10 in each room. For corporate and celebratory events, the maximum in each room can go up to 10 players.
Is there a minimum number of people we should bring?
There is no mimimum number of players who can complete the room, but we do recommend at least 2. After all, escape rooms provide a rather intense team-building experience! If you are an extreme escapee, however, and you prefer to complete the room on your own, we won't stop you from trying! :)
Can I schedule a private booking?
Yes, when you select your session from our booking calendars, you'll see the option for a Private Session. By selecting Yes, you must purchase the remaining spots for $7.50 each, until the maximum calendar limit of 8 is reached. Keep in mind this option is only available for sessions that are currently empty (sessions that already contain a group cannot be made private).
Are there any age restrictions?
There are no age restrictions for our rooms. However, we do ask that all minors (12 and below) are accompanied with at least one adult that is at least 18 years of age.
What if we don't escape before the hour is up?
If you don't escape within the hour, our game masters will open the door for you. We then offer 2 choices (depending how far along you are with the puzzles):
1. A walk-through of the remaining puzzles that lead to the final key
2. The chance to return in a later date in order to complete the puzzles yourself. By selecting this option, you can return in a later date, and the price will be 50% of what you have already paid. You can schedule right away with the game master, or give us a call in the future to get you set up.
Do you accept walk-ins?
All reservations must be made on our booking calendars. If you walk-in, it is likely that there is will be no availability for your group, or there are no game masters who are available to host your session.
Can I use my phone/camera/electronic device inside the rooms?
Taking pictures, videos, or audio recordings inside our rooms is strictly prohibited. Doing so will result in an initial warning, then a disqualification of the entire team if the issue persists. We enforce this rule in order to ensure that all future escapees have an equally rewarding experience as all who have gone before them, without having been exposed to any spoilers.
Can I bring food and drinks inside the rooms?
We encourage you not to bring any food or drinks into our rooms. You can certainly bring them into our reception area, however we will ask you to leave any food or drinks outside of the rooms for sanitary reasons.
Do I need to sign any waiver forms?
Yes, upon making your reservation, you must agree to our terms and conditions. Click here to view this document.
Do you host team-building and/or celebratory events?
Yes, our corporate and celebratory packages will be released on our website this fall. These packages will include the escape room experience of your choice, as well as the use of our new multipurpose area for lounging and/or catering. Please check back later for updates!
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